Refund Policy

Last updated: April 22, 2025

At Acecare, we want you to be completely satisfied with your purchase. If there’s ever an issue with your order—especially one caused by us—we’ll do everything in our power to make it right. Below is our full refund and return policy.

Returns & Refund Eligibility

  • You must request a return within 30 days of the delivery date.
  • Items must be unused, in their original condition, and returned with all packaging and accessories.
  • If the fault is ours (e.g. wrong item, defective product, or shipping damage), we will:
    • Cover all return shipping costs
    • Offer you the choice of a full refund, free replacement, or store credit

If the return is due to a change of mind or buyer’s remorse, you are still welcome to contact us—we’ll assess each case and work toward a fair solution.

Refund Options

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, you can choose:

  • Full refund to your original payment method
  • Exchange for the same or similar product
  • Store credit with no expiration date

Refunds typically take 5–10 business days to appear in your account, depending on your payment provider.

Warranty Coverage

All our carbon fiber cylinders come with a 1-year limited warranty. This covers:

  • Manufacturer defects
  • Material faults
  • Functional issues not caused by misuse

To file a warranty claim, email us at [email protected] with your order number and photos of the issue.

How to Request a Return or Refund

  1. Email us at: [email protected]
  2. Include your order number, a brief explanation, and any supporting photos (if applicable)
  3. We’ll reply within 1–2 business days with next steps and a return shipping label (if eligible)

Contact Us

Still have questions?
Reach out anytime at [email protected] or use our live chat for fast help.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

DepeIf you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at {email} for quest