Shipping Policy
Order Processing
Orders are generally processed within 1–2 business days after payment is confirmed. We make every effort to process and ship orders as quickly as possible.
Shipping Within the United States
We ship orders throughout the United States using appropriate carriers based on the product, destination, package size, and shipping requirements. Shipping costs and available shipping methods may vary depending on the order.
U.S. Warehouse
Selected products are available from our U.S. warehouse for faster domestic delivery. Product availability and shipping origin may vary by item.
Tracking Information
When tracking information is available, it will be provided after your order has shipped. Please allow some time for the carrier’s tracking system to update.
International Shipping
International shipping may be available for selected products and destinations. Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise agreed in writing.
Gas Cylinders & Special Shipping Requirements
Certain gas cylinders, compressed-gas related products, and industrial equipment may be subject to carrier, transportation, or destination restrictions. Cylinders are shipped in accordance with applicable shipping requirements. Some products or destinations may require special shipping arrangements. Please contact us before ordering if you are unsure whether an item can be shipped to your location.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please contact us as soon as possible. Once an order has shipped, we may not be able to change the delivery address.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us with your order number and relevant photos or information. We will work with the shipping carrier and assist you in resolving the issue.
Contact Us
For shipping questions or special shipping arrangements, please contact us at [email protected].
Customer inquiries are monitored daily, and we aim to respond as quickly as possible.